Appraisal from our patients

Since we want to continue improving our care, it is important to keep gaining insight on how our patients experience our care. Because care is only good if people experience it as such. We measure our patients experiences continuously via our Patient Experience Monitor (PEM). In 2021, 20,501 of the adults who visited outpatient clinic filled in the questionnaire. And 5,680 who were taken up in the clinic filled in the questionnaire. Both the appraisal of our outpatient care and that in the clinic went up as opposed to 2020.

Note: The assessment periods for 2020 and 2021 do not match: in 2020 we started on June 1st, whereas in 2021 we measured throughout the year.

The overall patient experience received a consistently high score. We continuously take actions were possible to keep improving our care, in line with patients’ needs.

Measuring the patient experience

In our Patient Experience Monitor (PEM) we ask adult patients two specific questions regarding patient participation, namely: Do you feel that you have the opportunity to share your own knowledge and experience with your care givers? And: Were you allowed to co-decide on your treatment or research. The average score for these questions shows a slight increase  compared to 2020.

Do you feel that you have enough opportunity to share your own knowledge and experience with your care givers?

Were you allowed to co-decide on your treatment or examination?

From our Patient participation  we deploy various initiatives to further improve the appreciation of the opportunity to introduce own knowledge and experience and power to co-decide.
Note: The assessment periods for 2020 and 2021 do not match: in 2020 we started on June 1st, whereas in 2021 we measured throughout the year. From 2021 onwards we measured in %. In 2020, measurement still took place with a reported figure. We have converted the figures for 2020 to % in order to compare the measurements.