Our patients’ appreciation
Since we want to continue improving our healthcare, it is important always to have insight in how our patients experience our care. Because care is only good if it is experienced as such. We measure our patients’ experience continuously by means of our Patient Experience Monitor (PEM). In 2022, 20,292 adults who came to our outpatient clinic filled in the questionnaire. And 6,641 who were hospitalized filled in the questionnaire. The appreciation of our care in the outpatient clinic and in the hospital was equal to the appreciation of both in 2021.
Patient experience overall shows a stable and high score. We continue to take actions were possible to keep improving our care, in line with patients’ needs.
Experience of cooperation with patients
In our Patient Experience Monitor (PEM) we ask adult patients two specific questions on how we cooperate with patients , namely: Do you feel there is room to share your own knowledge and experience with your caregivers? And: Were you able to participate in deciding about your treatment or examination? The average score for these two questions remained stable compared o 2021.
Do you feel that you have enough opportunity to share your own knowledge and experience with your care givers? | |||
Appraisal of the outpatient clinic | Appraisal of the clinic | ||
2022 | 96% | 94% | |
2021 | 96% | 94% | |
Were you allowed to co-decide on your treatment or examination? | |||
Appraisal of the outpatient clinic | Appraisal of clinic | ||
2022 | 92% | 85% | |
2021 | 92% | 85% | |
